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Routes calls between phone system and the cloud over network infrastructure with custom greeting music and an IVR menu.
Cloud IVR is a smart solution that enables customers to make payments, connect with the right agents, and access multiple services simply by interacting with automated voice prompts.
It works as an advanced call-management system that routes customer calls to the appropriate department based on keypad inputs, ensuring quick and accurate assistance.
The IVR system enhances customer experience by providing a smooth, professional, and structured calling journey from start to finish.
Businesses can create customized menus to guide callers effectively, reducing wait times and improving overall service efficiency.
When integrated with a cloud-based call management system, IVR operates entirely online, eliminating the need for any physical hardware installation.
This makes it easier, faster, and more cost-effective for businesses to manage high call volumes and streamline their communication workflows.
4.9/5.0
by 700+ customers for 3200+ clients
