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A central point in a company, hosted on an internet server, from there all inbound and outbound customer communications are handled.
Cloud-based call center software is designed to handle a heavy volume of inbound and outbound phone calls. Agents talk with customers over the phone in real time. A cloud-based contact center also handles phone calls but also integrates other channels, including email, social media, text messages, chatbot, and video. The result is a seamless system where customers can get help regardless of their chosen channel.
4.9/5.0
by 700+ customers for 3200+ clients
