Now Hiring: Are you a driven and motivated 1st Line IT Support Engineer?

A central point in a company, hosted on an internet server, from there all inbound and outbound customer communications are handled.

Cloud-based call center software is designed to handle a heavy volume of inbound and outbound phone calls. Agents talk with customers over the phone in real time. A cloud-based contact center also handles phone calls but also integrates other channels, including email, social media, text messages, chatbot, and video. The result is a seamless system where customers can get help regardless of their chosen channel.