WhatsApp API Green Check Integration
Improving customer support efficiency with WhatsApp Business APIs and automated chat flows.
Key Campaign Metrics:
- Resolved 65% of queries without manual intervention. Wait times reduced to zero with instant automated answers. : The green check badge increased trust and engagement.
Drowning in Routine Customer Support Queries
Our client, a popular national lifestyle and fashion retail brand, faced a massive wave of daily inquiries across their customer support desks. **Over 60% of these calls and emails were repetitive queries** regarding order tracking, refund status, local store locations, and product availability.
Because agents were caught handling routine questions, high-value inquiries experienced long hold delays, leading to drop-offs, user frustration, and lower CSAT scores. The brand needed an automated channel to solve repetitive questions instantly while maintaining personal support routes for critical needs.
- Agents overloaded with routine FAQs
- Average customer hold times exceeding 10 minutes
- High volumes of order status tracking requests
- Low customer satisfaction (CSAT) score records
Verified WhatsApp Chatbots & Live Agent Routing
Reventors designed a complete WhatsApp Business API strategy starting with Meta profile verification and the official Green Tick badge to establish brand authority.
We built an intelligent, NLP-driven automated chatbot linked directly to the client's CRM and inventory database. The chatbot answers questions instantly, provides real-time shipping logs, and shares catalog images. For complex complaints, it routes the conversation seamlessly to a live agent console without losing chat history.
- Official Meta Business verification and green tick setup
- NLP-enabled automated chatbot handling routine questions
- Real-time order tracking and catalog integrations via API
- Multi-agent shared support console with routing escalations
Campaign Results & Achievements
How Reventors optimized call resolution and reduced drop rates for the hospital group.
We helped our client improve communication efficiency, automate routing and deliver a better customer experience.
