IVR service - need of business
Interactive Voice Response (IVR) is an automated phone system technology that allows callers to access information through a voice response system of pre recorded messages without having to speak to a live agent, as well as to utilize menu options to have their call routed to specific departments or specialists.
Multi – language support - Provide consumers with multi – language help by sending them personalised messages.
Efficient call routing - After obtaining relevant information from a given caller, IVR solutions route calls to the appropriate call-center agent.
Lower operational costs - IVR systems are incredibly cost-effective and have lower operational costs. It reduces high call volumes for customer service representatives.
Error Reduction - IVR systems can reduce errors from customer service process as it does not depend on a customer service representative to route incoming calls appropriately.
Increased security - IVR system incorporate such a technology that helps in verifying the identity of an individual. This can be helpful for highly sensitive personal information.
Increased customer satisfaction - IVR systems are usually easy to navigate, customers can get where they need to go without much trouble. That will leave them more satisfied with their experience.
24/7 availability - Customers who contact your company when your staff isn’t on call will still be able to interact with your business with the help of IVR system. IVR platform can help customers 24/7 by getting the answers they need.
IVR can be used for many purposes and for all kinds of industries.
1) Customer Service
2) Appointment Scheduling
4) Payment processing
5) Food delivery
9) Surveys & Polls
10) Emergency Services